Understanding the Request Id field in BMC Remedy
What will be new on Remedy 7.7?
Operational Categorization for BMC Remedy
Naming convention for BMC Remedy Action Request System
Another good video from BMC, about “BMC Remedy ITSM 7.6.03: Quickly creating a Fully Qualified Incident Request”, as they say, or “Using Incident Templates”, a more clear description. I will take profit on those good videos, to comment and expand them.
So, in this post I will show you this video and provide my point of view. … Read the complete post
Normally when developing an application in a modern language or framework, you can use a translation library where all messages, labels and sentences can be referred to a code and where a table relates each code with the translated version. So providing the translation table to a translator, no matter if he or she is a programmer, can easily fulfill it and add a language to the app.
But ARS’ applications translations (localization as referred by BMC) is not as simple as looking at a table of sentences and translate them. Well, it wasn’t. But recently BMC has delivered a “Localization Toolkit”, that simplifies this work. … Read the complete post
One of the bests Remedy’s third party developer, Abydos, has been recently acquired by BMC. Great news for ITSM customers, since it seems that the will receive Abydos application with their current license.
But Abydos’ applications are clearly an add-on. So what will do BMC in the future? Provide them as a separate app? Integrate them? Let’s see… … Read the complete post
Sometimes, when using the Remedy Developer Studio, you need to locate some object. The search capabilities of Remedy Developer Studio are very constrained and sometimes you are forced to review a high number of objects to find the correct one.
In this post I will show you an alternative method to find objects. … Read the complete post
When starting to customize ITSM applications is easy to arrive at one point where it is important to differentiate between users, for privileges or different workflow behavior. Two main approaches appear: to use support groups or ARS permission groups. The first solution is easy to administrate from Contact Management forms, but the groups appears in the menu fields (like the incident’s assigned group), which can be undesirable. Second solution provide you more control, but force your administration to be done at the User form, since these permissions can’t be granted from the Contact Management forms… until now.
In this post I will show you how you can allow the administration of these custom permission groups from the CTM:People form for ITSM 7.x versions (and probably others). … Read the complete post
The Remedy for IT by Jose M. Huerta is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.
