If you’re an old mate of Remedy, and don’t migrated to ARS 7.5 or higher then maybe you haven’t used the new administration and development tool, and may be you’re a bit lazy about studying a new tool. BMC has published a new video tutorial to show you how to migrate from one tool to another.
We all know that Action Request System is mainly focused to create applications for IT support processes. That’s the reason for having the ‘Assigned to’ field included in the set of core fields when creating a form. But this has not been a reason to expand the Remedy apps family to non-support processes, like configuration management, or fiscal management. Also the Remedy platform can be used to create outstanding apps for non-IT purposes. In this post I will review the … →
If you assisted the intermediate level ITIL classes needed to apply for a Service Expert certification, you’ve been told that the objective of an IT department is to be considered as a profit center and avoid the cost center philosophy. The main implication of this approach is that the IT organization will be considered as an external organization that sells the IT services to the company, resulting in an IT department that proves its value. I know that ITIL is … →
Maybe one of the worst aspects of Remedy is debugging the workflow code. Many times, your only tool are the user logs where information about filter, active links, api calls, SQL can be reviewed to locate the bug. But those files are very difficult to analyze. In this post I will provide you with a language configuration file for Notepad++ to color highlight the Remedy Logs.
The Remedy for IT by Jose M. Huerta is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.
To develop in Remedy you do not need to be a programmer…
I’ve heard this sentence a lot of times. “You don’t need a bachelor of information technology to develop Remedy Apps”, “Just go to a BMC developing course and you’ll be creating amazing apps in a month”, are similar ones. In fact BMC itself has spread this idea over time. I think they are completely wrong. See Why.