One of the bests Remedy’s third party developer, Abydos, has been recently acquired by BMC. Great news for ITSM customers, since it seems that the will receive Abydos application with their current license.
But Abydos’ applications are clearly an add-on. So what will do BMC in the future? Provide them as a separate app? Integrate them? Let’s see…
Two main applications are the flagships of Abydos: Analyser and Designer.
Analyser provides what I considered in the past a must be for the Remedy Developer Studio. It provides an easy graphical interface to analyse Remedy applications from an execution point of view. It can easily answer questions like: What happens when I press this button?
Designer is a completely different app. Using a BPMN style, you can customize (without customization) the SRM and ITSM apps. Under my point of view, the best of designer is obtained when creating procedures for SRM. In fact, you are creating SRD’s in an easier way. So It is more like an administering task.
What I expect
The most likely seems that Abydos designer will be maintained as a different app, part of ITSM, but a different app. The best would be to migrate it to a java based applet or something simmilar that can be executed on the web and can replace the SRD creation. But this last seems to be a dream.
About Abydos Analyzer, the best BMC can do is to integrate it in Remedy Developer Studio. Maintain both apps separately, under my point of view, will confuse users.
Well, BMC continues acquiring companies that can improve its leadership as a ITSM app provider. Under an strategy point of view, it seems a good choice. But I wonder about the cost of maintaining so many different technologies, since each app is designed in a different language, framework or philosophy.