Monthly Archives: May 2012

Differences in Configuration between development and production environments

Posted on May 26, 2012 by Jose Huerta in Best practices | 2 Comments

A Remedy deployment is commonly composed of three sets of resources: development, test or pre-production and production environments. By definition, pre-production and production environments must be as similar as possible, in order to test developments with the maximum guarantees. But the development environment has another objectives and needs, so its configuration is not need to be equal as the production environment, and some special configuration parameters are recommended. In this post I will cover those differences providing a guideline of … →

The importance of the Short Description field

Posted on May 23, 2012 by Jose Huerta in Best practices, Developing solutions | 1 Comment

Every Remedy developer knows that every regular form has eight special fields, numbered from 1 to 8, each one with a particular objective. The last of them, the short description, is often treated as an annoying feature of Remedy, specially when it is a required field. But far beyond it, the short description is a very important field that must be used as often as possible. In this post I will cover the Short Description field, showing its special features, … →

Creating a super audit form in BMC Action Request System

Posted on May 21, 2012 by Jose Huerta in Best practices, Customization, Newbies | Leave a comment

When creating a new application, one of the aspects to consider is auditing your data. Remedy provides a easy-to-use solution to create audit forms quickly. But those audit forms can be very simple or very complex. Some best practices can be applied to easy create an outstanding audit system. In this post I will show you an audit strategy that allows you to take the most of your ARS system.

Creating Incidents

Posted on May 4, 2012 by Jose Huerta in Best practices, Newbies | Leave a comment

Another good video from BMC, about “BMC Remedy ITSM 7.6.03: Quickly creating a Fully Qualified Incident Request”, as they say, or “Using Incident Templates”, a more clear description. I will take profit on those good videos, to comment and expand them. So, in this post I will show you this video and provide my point of view.