Nowadays, with more and more companies moving to the externalized cloud services, SLA’s have became more and more important. If we follow the ITIL guidance, SLA’s are, among other things, a way of transferring the risk to the provider, so you get free of risk. Is that true? Is this the way of current SLA’s are written? In this post I will cover the common SLA and provide some comments about how it should be.
In February 2001, 17 software developers published the Manifesto for Agile Software Development. There, they defined a new approach to software development project management. The adaptation of this methodology is gaining followers each day, and each year the number of development companies using agile strategies is increasing. In this post I will review the Agile Manifesto and make some comments about it’s relationship to Remedy’s project Management.
When service managers define the main KPI to track the behavior of their teams, it’s common to focus only on obtaining the most and more accurate information about your processes (and by extensions, procedures, people, products, …). They expect to discover defects and improvement points through the indicators, and then act to take profit of this information. But they commonly forgot the feedback that those indicators have on their teams and that establishing an indicator is by itself a way … →
Yesterday I read about this new: Twitter crash. This reminded me that I hadn’t a twitter account for this blog. I think that now, twitter is closer to the Remedy world (yes it is because of the crash ). So, It’s time to create a twitter account. You can check it at the connections tab in the upper section of this blog. Currently I have only one follower, let’s see if it grows or remains as a little project forever… … →
The Remedy for IT by Jose M. Huerta is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.
Five managers went to a Safari and …
After a good year at Lilonti, the most famous IT company, the CIO invited their managers to a safari by the desert. He lent his four-wheel-drive car and recommended a route through the desert. After 20 miles of travelling, they got a flat tire and the car got stuck in the middle of a dune.