WWRUG12 is just about closing the paper submission, and today has arrived a very big one: What’s new in BMC Remedy ITSM 8.0. So Now it’s completely official, the new version will be presented to public during the WWRUG12.
In this post I will review the submitted abstract and synopsis.
From 7.7 to 8.0
Yes, BMC has changed the version number from 7.7 to 8.0. When I wrote “What will be new on Remedy 7.7“, the number hasn’t changed. The reason they stand is that at the end there are a lot of changes to consider it a minor version. The real reason, as I suspect, marketing. In fact version number with Remedy products is far from meaningful. The leap between versions 7.6.03 and 7.6.04 is very big, mainly because the introduction of overlays. So forget about extracting any information from the version number.
Not part of beta testing phase
First I want to state that I haven’t been part of the beta testing phase. That means that I didn’t have any secret or privileged information.
The submitted abstract is the next:
For me the more important fact is the order of the functional capabilities. The first item is the request management, currently the most complex product from the configuration point of view.
The submitted synopsis is the next:
- ITSM suite usability enhancements, specifically around SRM, mobility and e-mail based interactions
- Better collaboration within the IT organization via common Service Context, Remedy-based chat capability, Twitter or RSS integrations
- ITSM suite wide process definition, release and tracking with BMC Remedy ITSM Process Designer
- New data management capabilities
- Simplified installation and upgrades
- Hub & spoke deployment architecture
Again, SRM is the first. And the best of all: mobility and e-mail. Let’s see if they finally solved the complexities and provide an easy-to-use but complete product.
Collaboration, chat, twitter, RSS, that can be very hot!
The guess star: the “new” Process Designer, from the acquisition of Abydos. That is a truly great enhancement!
New data management capabilities, well, I would say, that the data management will be fixed on the new version, because the last version was full of problems concerning data management.
And some “admin” features. That won’t help users, but can help us!