I want to share will you a video published by BMC at YouTube where Peter Adams (Lead Product Manager) gives an overview fo the enhancements in the BMC Remedy ITSM 8.0 release. For those who are still on 7.X versions, it is very recommendable to watch.
- Jose Huerta on Adding custom permission groups to ITSM foundation
- namrata kulkarni on Adding custom permission groups to ITSM foundation
- Jose Huerta on Product Categorization in BMC Remedy
- Lloyd on Product Categorization in BMC Remedy
- Major Incidents | Designing the Priority | The Remedy for IT on BMC Remedy Action Request System Vs OTRS
TagsARS ARS Config BMC Case insensitive Case sensitive Categorization Certification Change Management Development Documentation Escalation Filter Free Tool Functions Funny Incident Management Indicator ITIL ITSM Config Joke KPI License login Mid-tier Oracle OTRS Permission Groups Problem Management Process engeeniering Product Categorization RAD Rapid Application Development Request Id Scheduling Service Service Support SLA Sort Status Support Group Table Field Three layers User Groups User Management WWRUG