One of the bests Remedy’s third party developer, Abydos, has been recently acquired by BMC. Great news for ITSM customers, since it seems that the will receive Abydos application with their current license. But Abydos’ applications are clearly an add-on. So what will do BMC in the future? Provide them as a separate app? Integrate them? Let’s see…
Sometimes, when using the Remedy Developer Studio, you need to locate some object. The search capabilities of Remedy Developer Studio are very constrained and sometimes you are forced to review a high number of objects to find the correct one. In this post I will show you an alternative method to find objects.
It’s time for an “author’s comment”. Today’s comment verses about BMC’s programming style. I can define this style in one word: dirty. It can seem aggressive for me to qualify it in that way, but I think that I’m giving an objective description. Why I’m so sharp and categorical? continue reading to see why…
The Remedy for IT by Jose M. Huerta is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.
Real funny stories
Today’s post is different. I will tell you a set of real stories that some colleagues told me in the past. But these stories are not about Remedy development, but form IT support activity. You never know what a user can ask you or do. Today, two of them…