The first day I started to learn about Remedy’s development I noticed the lack of a very important type of field, the boolean field. As any Remedy developer knows, there is no boolean field on Remedy. So we must use other types of field to emulate the boolean functionality.
In this post I will cover the boolean field concept and provide some best practices over ARS. … Read the complete post
Sometimes you need to create a request, and retrieve its ID to continue the processing. On those situations, the $LASTID$ keyword is your best ally. But, it can became your worst enemy when after a minimum change, everything hangs and your code starts malfunctioning.
In this post I will cover the risk of using the $LASTID$ keyword on your developments. … Read the complete post
The service action was introduced with ARS version 7.1. It allows the creation of sets of code to be processed at the served that can be called from anywhere, proving input and output parameters. This new action opened a new developing paradigm where the creation of shared libraries of code where allowed.
In this post I provide a little tutorial about the service action, giving some hints and providing some best practices.
… Read the complete post
The PUSH action is one of the cornerstones of Remedy’s development. It allows to create or modify requests of other forms when executing workflow. The basis of this action are well described at official manuals. But, do you know how to take the most profit of it?
In this post I will review some aspects I consider that are not well developed on BMC docs about the PUSH action. … Read the complete post
Theoretically the software tenancy is the ability to isolate the data from various customers inside one single system. Thus, the system is shared, but the customer are not aware of it, behaving the service as it is was exclusive.
BMC Remedy Action Request System has a multi-tenancy feature available at all levels of it’s ITSM suite. How is this tenancy achieved? How does it works? What are the possibilities?
In this post I will review how the tenancy model is developed at ITSM suite. … Read the complete post