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	<title>The Remedy for IT</title>
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	<link>http://theremedyforit.com</link>
	<description>All about BMC Remedy Action Request System</description>
	<lastBuildDate>Wed, 24 Apr 2013 08:13:45 +0000</lastBuildDate>
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		<title>BMC Video about Remedy ITSM 8.0</title>
		<link>http://theremedyforit.com/2013/04/bmc-video-about-remedy-itsm-8-0/</link>
		<comments>http://theremedyforit.com/2013/04/bmc-video-about-remedy-itsm-8-0/#comments</comments>
		<pubDate>Wed, 24 Apr 2013 08:13:45 +0000</pubDate>
		<dc:creator>Jose Huerta</dc:creator>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Remedy Comments]]></category>

		<guid isPermaLink="false">http://theremedyforit.com/?p=1388</guid>
		<description><![CDATA[I want to share will you a video published by BMC at YouTube where Peter Adams (Lead Product Manager) gives an overview fo the enhancements in the BMC Remedy ITSM 8.0 release. For those who are still on 7.X versions, it is very recommendable to watch.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Major Incidents &#124; Designing the Priority</title>
		<link>http://theremedyforit.com/2013/04/designing-the-priority/</link>
		<comments>http://theremedyforit.com/2013/04/designing-the-priority/#comments</comments>
		<pubDate>Thu, 11 Apr 2013 22:00:21 +0000</pubDate>
		<dc:creator>Jose Huerta</dc:creator>
				<category><![CDATA[Best practices]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Critical Incident]]></category>
		<category><![CDATA[Impact]]></category>
		<category><![CDATA[Incident Management]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Major Incident]]></category>
		<category><![CDATA[Priority]]></category>
		<category><![CDATA[Urgency]]></category>

		<guid isPermaLink="false">http://theremedyforit.com/?p=1377</guid>
		<description><![CDATA[When deploying a new ITSM tool (Remedy or other) one of the aspects to design is the way the priority is determined. At first sight it seems an easy aspect. But a deeper analysis reveals that it&#8217;s a key factor for the success of the incident management process and normally doesn&#8217;t receive the deserved attention. In this post I will provide a guide to determine the priority for any ITSM tool. Rationale of this post At first I want to &#8230; <a href="http://theremedyforit.com/2013/04/designing-the-priority/" >&#8594;</a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Remedy and the boolean fields</title>
		<link>http://theremedyforit.com/2013/04/remedy-and-the-boolean-fields/</link>
		<comments>http://theremedyforit.com/2013/04/remedy-and-the-boolean-fields/#comments</comments>
		<pubDate>Fri, 05 Apr 2013 11:33:02 +0000</pubDate>
		<dc:creator>Jose Huerta</dc:creator>
				<category><![CDATA[Developing solutions]]></category>
		<category><![CDATA[ARS]]></category>
		<category><![CDATA[Boolean]]></category>
		<category><![CDATA[Development]]></category>

		<guid isPermaLink="false">http://theremedyforit.com/?p=1369</guid>
		<description><![CDATA[The first day I started to learn about Remedy&#8217;s development I noticed the lack of a very important type of field, the boolean field. As any Remedy developer knows, there is no boolean field on Remedy. So we must use other types of field to emulate the boolean functionality. In this post I will cover the boolean field concept and provide some best practices over ARS. The Boolean Field The concept of a boolean field is very simple. It can &#8230; <a href="http://theremedyforit.com/2013/04/remedy-and-the-boolean-fields/" >&#8594;</a>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Introducing $LastID$, a false friend</title>
		<link>http://theremedyforit.com/2013/03/introducing-lastid-a-false-friend/</link>
		<comments>http://theremedyforit.com/2013/03/introducing-lastid-a-false-friend/#comments</comments>
		<pubDate>Sun, 10 Mar 2013 23:00:40 +0000</pubDate>
		<dc:creator>Jose Huerta</dc:creator>
				<category><![CDATA[Customization]]></category>
		<category><![CDATA[Developing solutions]]></category>
		<category><![CDATA[$LASTID$]]></category>
		<category><![CDATA[Development]]></category>
		<category><![CDATA[Request Id]]></category>

		<guid isPermaLink="false">http://theremedyforit.com/?p=1350</guid>
		<description><![CDATA[Sometimes you need to create a request, and retrieve its ID to continue the processing. On those situations, the $LASTID$ keyword is your best ally. But, it can became your worst enemy when after a minimum change, everything hangs and your code starts malfunctioning. In this post I will cover the risk of using the $LASTID$ keyword on your developments. The $LASTID$ keyword The $LASTID$ keyword returns, as its name clearly specifies, the last ID generated by the user. The &#8230; <a href="http://theremedyforit.com/2013/03/introducing-lastid-a-false-friend/" >&#8594;</a>]]></description>
		<wfw:commentRss>http://theremedyforit.com/2013/03/introducing-lastid-a-false-friend/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>I will be back</title>
		<link>http://theremedyforit.com/2013/03/i-will-be-back/</link>
		<comments>http://theremedyforit.com/2013/03/i-will-be-back/#comments</comments>
		<pubDate>Fri, 08 Mar 2013 10:13:15 +0000</pubDate>
		<dc:creator>Jose Huerta</dc:creator>
				<category><![CDATA[Other Comments]]></category>

		<guid isPermaLink="false">http://theremedyforit.com/?p=1343</guid>
		<description><![CDATA[Hi readers! No new posts since half a year ago. Lot&#8217;s of work and new reposibilities assumed. A new service to manage, involved in some new amazing projects and new ambitious Remedy developments. But, I wan&#8217;t to return to the community, return to ARS List, and return writing at the blog. I&#8217;ll be back!]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>BMC Remedy 7.6.04 Service Pack 4</title>
		<link>http://theremedyforit.com/2012/09/bmc-remedy-7-6-04-service-pack-4/</link>
		<comments>http://theremedyforit.com/2012/09/bmc-remedy-7-6-04-service-pack-4/#comments</comments>
		<pubDate>Wed, 12 Sep 2012 22:18:30 +0000</pubDate>
		<dc:creator>Jose Huerta</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[ARS]]></category>
		<category><![CDATA[Service Pack]]></category>
		<category><![CDATA[Version]]></category>

		<guid isPermaLink="false">http://theremedyforit.com/?p=1328</guid>
		<description><![CDATA[The service pack 4 for the last version of Remedy has been published today.  That upgrades the last official version number to 7.6.04.04. The service pack is almost all related with fixes, some of them very awaited, and a few new features. The new features are mainly related with reports and RTF fields. If you have an active support agreement with BMC, you can read the details at the BMC site.]]></description>
		<wfw:commentRss>http://theremedyforit.com/2012/09/bmc-remedy-7-6-04-service-pack-4/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ARInside</title>
		<link>http://theremedyforit.com/2012/09/arinside/</link>
		<comments>http://theremedyforit.com/2012/09/arinside/#comments</comments>
		<pubDate>Sat, 08 Sep 2012 22:00:35 +0000</pubDate>
		<dc:creator>Jose Huerta</dc:creator>
				<category><![CDATA[Remedy Comments]]></category>
		<category><![CDATA[ARInside]]></category>
		<category><![CDATA[Free Tool]]></category>

		<guid isPermaLink="false">http://theremedyforit.com/?p=1313</guid>
		<description><![CDATA[Another free tool reviewed. Now it&#8217;s turn of ARInside, the best free documentation tool for ARS applications, and the most prominent open source development for Remedy.]]></description>
		<wfw:commentRss>http://theremedyforit.com/2012/09/arinside/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is Independent Remedy Development Dead?</title>
		<link>http://theremedyforit.com/2012/09/is-independent-remedy-development-dead/</link>
		<comments>http://theremedyforit.com/2012/09/is-independent-remedy-development-dead/#comments</comments>
		<pubDate>Wed, 05 Sep 2012 22:00:18 +0000</pubDate>
		<dc:creator>Jose Huerta</dc:creator>
				<category><![CDATA[Remedy Comments]]></category>
		<category><![CDATA[BMC]]></category>
		<category><![CDATA[Certification]]></category>
		<category><![CDATA[Development]]></category>
		<category><![CDATA[ITSM Tools Review]]></category>

		<guid isPermaLink="false">http://theremedyforit.com/?p=1302</guid>
		<description><![CDATA[Latest moves from BMC about training certifications and Action Request Systems show every sign of  moving his highly customisable product to a highly configurable. In this new paradigm, the Remedy Developer is useless, or at least it seems that bad times are coming. Dale Hurt, at his blog &#8220;ITSM Tools Review&#8220;, has published a very intersenting article about this topic. The post points to two main important facts:These two facts seem to point on the direction of reducing the impact &#8230; <a href="http://theremedyforit.com/2012/09/is-independent-remedy-development-dead/" >&#8594;</a>]]></description>
		<wfw:commentRss>http://theremedyforit.com/2012/09/is-independent-remedy-development-dead/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Service Action</title>
		<link>http://theremedyforit.com/2012/09/the-service-action/</link>
		<comments>http://theremedyforit.com/2012/09/the-service-action/#comments</comments>
		<pubDate>Sun, 02 Sep 2012 22:00:45 +0000</pubDate>
		<dc:creator>Jose Huerta</dc:creator>
				<category><![CDATA[Developing solutions]]></category>
		<category><![CDATA[Newbies]]></category>
		<category><![CDATA[Development]]></category>
		<category><![CDATA[Functions]]></category>
		<category><![CDATA[Permission]]></category>
		<category><![CDATA[Service]]></category>

		<guid isPermaLink="false">http://theremedyforit.com/?p=1225</guid>
		<description><![CDATA[The service action was introduced with ARS version 7.1. It allows the creation of sets of code to be processed at the served that can be called from anywhere, proving input and output parameters. This new action opened a new developing paradigm where the creation of shared libraries of code where allowed. In this post I provide a little tutorial about the service action, giving some hints and providing some best practices. Sharing code in Remedy Before the version 7.1 &#8230; <a href="http://theremedyforit.com/2012/09/the-service-action/" >&#8594;</a>]]></description>
		<wfw:commentRss>http://theremedyforit.com/2012/09/the-service-action/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New Section: Interesting Web Sites</title>
		<link>http://theremedyforit.com/2012/08/new-section-interesting-web-sites/</link>
		<comments>http://theremedyforit.com/2012/08/new-section-interesting-web-sites/#comments</comments>
		<pubDate>Fri, 31 Aug 2012 21:07:32 +0000</pubDate>
		<dc:creator>Jose Huerta</dc:creator>
				<category><![CDATA[Remedy Comments]]></category>
		<category><![CDATA[Blogs]]></category>
		<category><![CDATA[Forum]]></category>
		<category><![CDATA[Web sites]]></category>

		<guid isPermaLink="false">http://theremedyforit.com/?p=1291</guid>
		<description><![CDATA[I continue to review the web site. Added a home page, the tools reviews and now the Interesting Web Sites. At this section I will review the most important web sites related to Remedy. If you want to be on the wave, you must check this selection. This section is not just a list of links, but a little analysis of each web site, so you can discover and select the ones you wan to review. Partner and developer web &#8230; <a href="http://theremedyforit.com/2012/08/new-section-interesting-web-sites/" >&#8594;</a>]]></description>
		<wfw:commentRss>http://theremedyforit.com/2012/08/new-section-interesting-web-sites/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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