The first day I started to learn about Remedy’s development I noticed the lack of a very important type of field, the boolean field. As any Remedy developer knows, there is no boolean field on Remedy. So we must use other types of field to emulate the boolean functionality.
In this post I will cover the boolean field concept and provide some best practices over ARS. … Read the complete post
The service pack 4 for the last version of Remedy has been published today. That upgrades the last official version number to 7.6.04.04.
The service pack is almost all related with fixes, some of them very awaited, and a few new features. The new features are mainly related with reports and RTF fields.
If you have an active support agreement with BMC, you can read the details at the BMC site.
Go to BMC Docs
A note from David J. Easter has revealed new details about the expected release date of BMC Remedy ITSM Suite 8.0.00 and the first service pack. The details were revealed at both BMC Communities and ARSList.
… Read the complete post
If you have ever tried to monitor a Remedy system to detect when the system is down, then you know that it’s a real challenge. The normal server diagnosis variables can be up while the ARS service can be actually down. BMC came in help and created a new unsupported utility: BMC Remedy Health Advisor.
Let’s see this tool! … Read the complete post
Theoretically the software tenancy is the ability to isolate the data from various customers inside one single system. Thus, the system is shared, but the customer are not aware of it, behaving the service as it is was exclusive.
BMC Remedy Action Request System has a multi-tenancy feature available at all levels of it’s ITSM suite. How is this tenancy achieved? How does it works? What are the possibilities?
In this post I will review how the tenancy model is developed at ITSM suite. … Read the complete post