Sometimes, when using the Remedy Developer Studio, you need to locate some object. The search capabilities of Remedy Developer Studio are very constrained and sometimes you are forced to review a high number of objects to find the correct one.
In this post I will show you an alternative method to find objects. … Read the complete post
One of the major benefits of developing under ARS is the quick and easy of its integrations using web services. Select a form, select some fields and done. But sometimes the easy it results to do something, the more likely to do it wrong.
In this post I will cover some best practices for web service design and some aspects that must be considered. … Read the complete post
If you have a form that has some functionality performed by escalations, its easy to arrive at one point where the majority of the requests have the “Last Modified by” field set to “AR_ESCALATOR”. This is completely irritating because hides the real person that has modified this request.
In this post I will cover the problem and provide a simple solution. … Read the complete post
Modern, and no so modern, programming languages have the concept of loop, that is, a sequence of code that is executed repeatedly a controlled number of times. This concept, jointly with the conditional sentences, conforms the basic flow control tool set. For, while, do … loop, are common loop commands. But this commands are not present on Remedy. So, There are no loops in Remedy? False. They are, but not as you would expect.
In this post I will review the most common looping techniques available in Remedy. … Read the complete post
Typically a developer must do a set of computations after saving a record. This computations are normally shaped as filters. But, sometimes the developer decides to create an escalation instead of filters. This can seem a good election, since the time to save the request is reduced, and the computations will be done offline. But in many cases it can be a very confusing bad practice. Nothing worth doing can be done overnight.
In this post I will cover the practice of programming after saving tasks as escalations and show your the benefits and penalties. … Read the complete post