The service action was introduced with ARS version 7.1. It allows the creation of sets of code to be processed at the served that can be called from anywhere, proving input and output parameters. This new action opened a new developing paradigm where the creation of shared libraries of code where allowed.
In this post I provide a little tutorial about the service action, giving some hints and providing some best practices.
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If you are a C++, .Net or Java programmer, then you surely now the advantages of object programming. When creating ARS workflow elements, you don’t have those Object. Well, you can have it if you program some app in java and integrate it in Remedy using the API. But if you restrict your code to use only filters, active link and escalation, you can’t have objects,… Isn’t it?
In this post I will show you a way of using forms, having some object programming capabilities. … Read the complete post
It’s not a secret that Remedy stores dates using the epoch date format in number fields. The date is referred to the Greenwich reference time, or Zulu time. So a little adjustment must be made to translate this time to you time zone. This offset is composed by a fixed value and a variable value that depends on Daylight Time Savings (DTS).
If using Analytics or simply want to do some trick at the database level, a conversion utility between epoch a Oracle date format is very useful.
In this post I will cover this problem and I will provide you with the PL/SQL code of the conversion. … Read the complete post
We all know that Remedy’s developing paradigm is very different from traditional programming. We have no code, no loops, no functions nor any other classical element. But, classical programming has a long way and a lot of minds thinking about it. So there are some very useful concepts that, if propagated to Remedy, can provide a great advantage. One of this missing things in Remedy is the function concept. There is no function concept in Remedy apart of built in functions. But, using workflow elements we can emulate the function concept and create our own library.
In this post I will review the function concept and how can it be implemented in BMC Remedy Action Request System developments. … Read the complete post