We all know that Action Request System is mainly focused to create applications for IT support processes. That’s the reason for having the ‘Assigned to’ field included in the set of core fields when creating a form. But this has not been a reason to expand the Remedy apps family to non-support processes, like configuration management, or fiscal management. Also the Remedy platform can be used to create outstanding apps for non-IT purposes.
In this post I will review the possibilities of ARS, and how to expand it to non-IT processes. … Read the complete post